CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: mbgincorp@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
I’ve found the sneakers I want but can’t select my size.
If the size you’re looking for is unavailable, it may be out of stock. Please contact our customer service team for assistance or check back later as we frequently restock popular sizes.
03
Has my order been sent yet ?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.
05
Part of my order is missing
If any items from your order are missing, please contact our customer service team immediately. Provide your order number, and we will resolve the issue as quickly as possible.
07
Which methods of payments can I use?
We accept all major credit and debit cards, as well as PayPal and other secure payment methods. For more details, visit our Payment Information page.
09
Is it safe to order online?
Yes! We use industry-standard encryption and secure payment gateways to ensure your personal information is protected. Shop with confidence on our website.
02
Can you give me more information about the sneakers?
Our sneakers are designed with both style and functionality in mind. Each product page provides detailed descriptions, including materials, features, and sizing guides. If you need additional information, feel free to reach out to us.
04
Can I track my order ?
Yes! After your order is shipped, we will send you a tracking number. Simply use it on our carrier's website to track your delivery in real-time.
06
You’ve sent me the wrong items
We’re sorry for the mix-up! Please contact our customer service team with your order details, and we’ll guide you through the return or exchange process.
08
I forgot to use my discount code
Unfortunately, we cannot apply discount codes to past orders. Please save your code for your next purchase and make sure to apply it at checkout.
10
Delivery - How much is it and how long does it take?
Delivery costs vary based on your location and shipping method selected. Estimated delivery times are displayed at checkout. For more details, visit our Shipping Information page.